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Why Even Good Credit Might Get Cut

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(Photo: Dan Esparza)

You can afford your mortgage, you have a high credit score and you pay your bills on time every month. So why did American Express just slash your credit limit? Could be because of where you shop?

A combination of the credit crisis and the increasing use of predictive analytic models for determining credit limits mean that it is no longer enough just to maintain a good credit rating. With credit card companies analyzing spending patterns, you have to pay more attention than ever to both where and how you shop.

Here are a few examples of some of the ways that good credit may get cut off.

Traveling Overseas

The internet has helped to create an environment where fraudulent transactions are so widespread and so expensive to prosecute, that most companies write off these transactions as a loss – or pass them on to the merchants who are victimized. As a result, credit card companies try to offer extra protection to their customers if a series of suspicious charges post to any individuals account, as a form of loss mitigation. The problem this poses for many travelers, is that the term ’suspicious charges’ is very subjective. Say for example, you are from Des Moines, Iowa and your monthly credit card transactions consist of weekly trips to Ralph’s and your neighborhood gas station. In this case, your spending habits will be scrutinized if you finance a backpacking trip through Southeast Asia. Therefore, it is very important that travel isn’t funded solely on a credit card, because you might find yourself in a foreign country without funds when the available credit is slashed.

Spending in stores that have high-risk customers

Many customers do not realize that their credit limits may be reduced due to where they shop. American Express is on the forefront of this movement, wherein banks would include where customers spend as part of their credit-limiting decisions. the cards are used at places like casinos and bars. To the bank, these are improper or unsustainable use of credit, that has a higher repayment risk.

Don’t Go Near Your Credit Limit, or Over It

One of the most important factors of your credit score is your average ratio of balance to credit line you keep. Keep the balance below 20 percent of the credit limit ideally, and definitely below 50 percent, as this is viewed by banks as more responsible borrowing and not quite a warning sign that you are dependent on the credit. The larger the percentage of your credit limit occupied by balance, the more you are viewed by the bank as being incapable of repaying a debt owed.

Banks often change their terms of your lenders agreement via mail, and a letter regarding a credit line reduction can actually be sent to you after your line has already been reduced. With that said, if you have the propensity to continually keep a higher balance on a credit card, you are more likely to have a credit line reduction. But even someone who keeps a high available balance isn’t safe from this move by the banks. As a result, a credit line reduction could change your balance-to-limit ratio dramatically, further worsening your credit score.

Any bank may reduce a credit line in any way they see fit, and for example a $10,000 credit line with a $3,000 balance could be reduced to a $5,000 credit line with the same balance. This would mean that your balance-to-limit ratio would be doubled, an experience that is increasingly likely to happen to any individual, irrespective of their repayment history. In some extreme cases, a credit line reduction could even be instigated by a bank to a level that is right at the current balance, thus leaving the borrower in a position of potentially going over his/her new credit line when finance charges are assessed. This can have a ripple effect on other accounts, in that, other lenders may see this as a red flag, and consequently reduce your credit line as well. For credit cards, it is good to try and pay off your balance every single month, but if you can’t or if you are already in trouble, make sure to call as credit companies are very willing to renegotiate delinquent balances and interest rates, often reducing 27% rates all the way down to 10%.

Are you paying attention to your credit report?

Most people don’t properly manage or monitor their credit report. And given the current financial climate, banks are consistently looking at ways to stave off risk. Many banks realize that one way to do this is to increase the interest rates of individuals that are paying their bills on time. Interest rate increases typically occur as a footnote that is easy to overlook on a monthly credit card statement, or may be a letter written to you as a “Dear Valued Customer” letter on corporate letter telling you that after years of valued business, you are now being rewarded with a higher interest rate. These letters of course offer the customer an opportunity to opt out or not agree with the change of terms. The consequence is that your account will likely be closed after a certain grace period.

This means that, for those willing to stand up to the credit card companies to say, “I will not stand for this!” there will be an ‘Account Closed’ notation on your credit card. In addition to the account closing phenomenon, not monitoring your credit report can lead to other potentially harmful notations – erroneous or not – staying on your report and affecting your credit. And of course, if your credit report declines, your credit lines are likely to decrease in tandem. Many consumers are unaware of these potentially negative marks on their credit report, or are unaware of ways to get them cleared from their record.

Make sure that if there are any notations on your account, that you process a claim with your bank and with the credit reporting agencies to get these removed. Even if you have made mistakes, you can request an explanation of your errors in writing. If a bank fails to provide this evidence, then the law says it will be removed from your report.

26 Comments so far

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  1. PK Black

    “Say for example, you are from Des Moines, Iowa and your monthly credit card transactions consist of weekly trips to Ralph’s and your neighborhood gas station. In this case, your spending habits will be scrutinized if you finance a backpacking trip through Southeast Asia.”

    You would be foolish to not notify your credit card company in advance of booking and traveling. You would be wise to call the number on the back of your card to let them know that you will be traveling. You would also be wise to let them know at the point where you start making charges.

    Shutting down your card is not a reduction in credit. It is a fraud prevention measure that is easily avoid and reasonably easy to remedy (when I traveled abroad the first time, to South East Asia, I managed to call my bank from Viet Nam to get my card turned back on… all it took was a charge on the cell phone… failing that, a cash purchase of a calling card… failing that, a hotel call).

    The rest of the advice is useful, but I think you could include a piece about traveling responsibly. My card companies already know about my travel plans for March and April.

    • Christine

      Sometimes calling them ahead of time doesn’t matter. I have consistently traveled overseas for the last 5 summers and no matter where I am (Asia, Europe, Africa), even though I’ve called the companies ahead of time, without fail they freeze my card every time. After my most recent stint, they raised my interest rate and lowered my limit. While you’d think after so long they’d have calculated this travel into my “normal” activity, they never cease to amaze me with all the fees and trouble they manage to give me when I go.

  2. Here’s one less thing I need to worry about…

  3. Justin

    This is great advice. I’ve always wondered what exactly causes credit scores to go up and down and this has begun to explain it. I will be sure to read other posts… this one has got me thinking about my credit strategy… thanks!

  4. Yes I love using the mint the reason why I say this is because you have so much to offer. A person like my self can use help like this because the way money is being cut up in new york people never know what going to happen next when it come,s to looking for a paycheck.

  5. american express no longer considers the place of purchase for reductions in line of credit.

  6. geeyore

    RE PK Black’s comments above, those are absolutely right.

    First, it’s not a credit hit but a security hit to use your card abroad without informing your CC company. They’ll cut it off quickly if they see an unusual pattern of charges which hadn’t occurred before.

    Having traveled to SE Asia and elsewhere many times I’ve learned the simple trick of calling the CC company and letting them know of your travel start and end dates (assuming you intend to use the card at all). The multinational banks are very familiar with this practice and it shouldn’t be a problem. But for smaller bank CC issuers it might require a bit more time on the phone, which ytou can expedite simply asking to speak with “CC security,” and they’ll notate you account.

    Given the amount of global CC fraud this is a GOOD thing, not a bad thing. It’s really a minor inconvenience that you can solve in 10 minutes.

    And it is not a credit hit, strictly an internal matter with the issuer and it has nothing to do with credit reporting.

  7. I found this confusing until “geeyore” clarified that’s a security issue and not a credit score issue based on where you shop or anything like that. That would be messed up, but I’m sure they do categorize risk based on credit limits.

    For example, do you think if someone was always buying porn, booze and gambling they could/would lower your credit limit but no your score, right?

    That last one may be drastic, but how if any would they use shopping at TJMAX opposed to say Macy’s against you if any.

  8. Philly Guy

    AMEX is the only company known so far to attempt to do the “CLD because of where you shop” practice.

    That being said, Fair Issac, the company that compiles a FICO credit scores from each of your credit reports (you have three FICO scores) offers a TON of predictive analysis services on the side that it hawks to lenders.

    One of these WELL KNOWN products is first-purchase predictive behavior analysis. Fair Issac believes that the FIRST purchase you make on your new credit card; based on reviewing activity on bad credit accounts from the first purchase to the last.

    What this means is that if your first purchase is made at retailers like these, you are likely to NOT get a credit limit increase from your lender, or they will be very small increases. Even if your FICO score is high, your lender will still perceive you as high risk:

    - Liquor/wine store sales
    - Beer/Cigarettes
    - Gas (unless the card specifically offers gas purchase rewards)
    - Porn
    - Some fast food establishments (Chipotle is OK, but not Taco Bell), aim for the “trendy” brands and steer clear of mass-market.
    - Any transaction originating from a casino’s cash cage
    - Telemarketing transactions (order by phone, QVC, ShopMSNBC, HSN)
    - Dollar stores and low-end retail (Wal-Mart)

    If you want to get around this modeling system, when you open a new card account, the FIRST purchase you should make is at Starbucks, or any high-end establishment (fine dining, haute coteur), and this needs to be an IN PERSON transaction where you physicially present your card for payment.

    If you run your first transaction through a more “affluent” merchant, you will blow the first-purchase predictive analysis tool that FICO sells away, and you are now free to present your card to any merchant you wish after that.

  9. Absolutely true, I have great credit and my credit limit has been lowered on 3 popular credit cards I carry. I also run a financial website and even consumers with good credit are being turned down for new cards

  10. PsyberS

    I don’t think someone who lives in Des Moines will be routinely shopping at Ralph’s. Last time I checked, those stores are mostly in California (and at the very least are not within 50 miles of Des Moines). :-)

  11. disappointed

    Bank of America bought MBNA whom I have done business with for some ten years, with never a late payment.

    Within one month of rejecting a blanket increase in interest rates and balance transfer front end fees, B of A advised that they are cutting the credit limit on the card to a couple of hundred over the balance outstanding. This is from a balance transfer done in February with promotional interest rate supposedly good until December 2009. B of A is the only bank I have dealt with which refuses to issue a letter confirming details verbally agreed to on a balance transfer!!!!!

    Bank of America through its Investment Securities unit is the company which received the after-tax proceeds of a friend’s elderly mother sale of her long time home. She stated that she wanted the money to be invested in something safe that would be available in a few months when the condominium she had put a deposit on would be finished.

    The BofA Investment Securities nice person put all of her money into auction rate securities of a Missouri student loan entity.
    The Wall Street Journal reports that the commission on ARS’ is some five times that of treasury notes. This 75 year old woman is virtually without a clue on business or finance of any kind.
    Her funds were not available to her for some seven months, while she spent sleepless nights worrying that B of A was just another Bernie Madoff, who was filling the papers from his not being able to return investors’ savings.

    This $1.1 million represented a lifetime of savings for a widow.

    If you deal with Bank of America, watch your back…

  12. In need of advice

    I called B of A to try and negotiate a lower interest rate for my credit cards. Instead they lowered the limit on two cards, and closed out one with a 0 balance. They said they did this to protect my credit but this looks bad to me considering debt-to-credit ratios and stuff like that. Is therre any recourse?

  13. Akasha

    I would also like to see an article regarding how to responsibly spend while traveling. A to-do list for the preparations would be good (such as notifying the cards by phone, which I hadn’t thought of doing, but I will do that now!)

  14. Juanita

    when the credit crisis hit, my two bank of america cards, my american express and my RBS card all experienced a major reduction in credit. These cards had the lowest balances. Imagine my surprise when i watched my 9000 limit go down to 1000 on my B of As (after i paid 1000 on one), and down to $250 on my RBS. I was furious. There goes my credit score!!! I called all the cards to complain and ask for it back. they said there wasnt anything they could do unless they pull my credit report (which hurts your score) I said you already pulled my report thats why you did this! I had no options, needless to say, i’ll never forget this, my financial business is now given to Discover, Citibank and Chase.

  15. Momofvegasgirls

    Juanita–I hope you don’t think those other banks are any better. Discover card likes to play games and Chase just raised the minimum payment on 2 of my cards from 2% to 5%! That’s huge! And with no chance to opt out. How’s that for ya? I’ve had accounts with Chase since 1999.

    My new mantra is Credit Unions. I will be putting most of my banking back with them and see if I can get some card balances transfered.

    • Yes. I agree with the moves your planning to make Juanita. I too have good credit. I had a credit card with Chase for a long time. I’ve never missed a payment, never over limit. But yet they cut my credit limit from $4000 to half that. The reasoning: low usage of card and length of credit history. Really!! I had just made a purchase last month. I paid it down to zero though. I have over a 15 year excellent credit history on my credit report. Their reasons are bogus and unreliable. They didn’t even notify me. I actually found out thru mint. That’s ok. I decided to close my account that same day. All of those years with them just flushed down the toilet. You would think that would mean something, having a relationship with your financial institute. Just because the banks are in trouble and carelessly managing things doesn’t mean they should be penalizing all of those good customers with well established credit. We’ve kept our end of the deal up by maintaining a good credit history. What about them(the banks)? They basically change the rules to suite the bank. I too will be utilizing my credit union more often too. Everyone else should consider leaving these big institutes also they are just plain bullies.

  16. Juanita

    Mom- I understand your troubles. However raising the minimum payment should really help you because you are paying more of your balance that way – i think thats a good thing all around. I’m not sure about the games Discover plays, so far I only have one card where i’m paying off a balance transfer, and the introductory rate will expire this month. I’ve had it for a year, no surprises yet.

    Credit unions are not all that for me. I’ve been member of two credit unions in two states for 20 years and 10 years. When I applied for a house loan 3 years ago at my local credit union, they wouldnt approve much more than an OLD 2 bedroom shack in a bad neighborhood and they wouldnt budge. My salary at the time was well over 35K. The loan I ended up getting was from a small broker for a new 2bdr in a new neighborhood for 15K more. The reason I qualified for more is because the broker took alot of time with me and found there were stupid things killing my score and in my interview determined I’m not a big risk. Compare that to countrywide on the other extreme who wanted to give me a loan for about 30K more (4bdr home) which I declined. My second credit union boosted my credit card interest rate to 23% after i missed one payment. It was the only payment I ever was late for for 6 years (i also had two NEW car loans with them paid off in total, never late). I’ve tried to negotiate with them to take it off, but to no avail, and its STILL killing my credit score. After several years of this, i finally managed to get the interest down on that remaining balance to 7.99% ($800) but my purchase interest is still 23%. I’ll never use that card again.

  17. Juanita

    correction, i think my income at the time i bought my house was over 40K, right now it is 55K, and I’m loving my mortgage payment, especially since the boyfriend moved in. Its cheaper than renting.

  18. Lets get a republican in office and all our problems will be solved.

  19. The best thing to do – don’t give the credit card company your business in the first place.25 years ago you wouldn’t see people regularly charging a credit card to go out to eat or buy clothes – they would live within their means.

    If you can’t afford to pay cash – it shouldn’t be bought. Credit card companies want you to earn “rewards” so you are more likely to spend 17% more than the typical cash buyer.

    Sure there are some people that can “take advantage” of the system and “make” money – but do you think there is a single millionaire out there that attributes their wealth to credit card reward programs? It is because they live within, make that below, their means and don’t pay interest on purchases.

    By even using the credit card you are rewarding bad behavior (credit card companies in general) and taking more money away from the merchants you buy from. I would rather pay them cash and save them the 1-3% a credit card company charges to process a transaction.

    And don’t get me started on the predatory practices they have on college students… Let’s put them out of business by not using their business.

  20. Tips for people to maintain their credit cards and remain in good standing with major companies:

    1. Pay your bills in time each and every month.

    2. Never exceed your credit limit.

    3. Try to avoid using not more 30% to 55% of your credit maximum to ensure good credit ratings.

    • Michelle

      Did all that and Chase just cut our limit in half after I just made a $500 pmt. It doesn’t matter what you do, you still get screwed from the credit card issuers/companies. I completely agree with CHAD…don’t get a credit card. But in this age that’s not as easy as it sounds. But just because we can obtain a credit card doesn’t mean the companies can abuse the holders. ESPECIALLY when they follow those 3 steps. So please don’t act like there is a failproof way to avoid these abuses.

      And don’t even get me started on MSP’s abuses of it’s clients!

    • Juanita

      Following these tips will not ensure you dont get screwed. I had several cards with 0 balance get canceled or limits reduced substantially. (they reduce the limits up to the balance). i’ve never exceeded my limit, i’ve only missed 1 payment and that was 2 years ago and that was my credit union’s overdraft line of credit which doesnt send a bill or statement. i have over 13 credit cards. missing only 1 in two years is pretty good! i thought i was a valued customer, paying all that interest to them after all these years lol i guess not. im going cash only from now on. scheduled to be out of cc debt by my 40th birthday! (in 3 years)

  21. This happened to me! American Express lowered my limits, and then cancelled my card after they said I was a “credit risk” even though I paid my bill IN FULL every month. Now my credit score dropped and I can’t get a card when 1.5 years ago i had a score of over 700.

  22. Citi Card just raised my purchase APR to 29.99%. I have never been late, always paid way more than the minimum due an often paid down to a zero balance and this is how they repay me for being a good customer. Well I showed them. I had a balance of $2500 when they did this. I had been keeping $2000 cash in the house for an emergency fund. Well, decided I’d use that an show Citi what I thought of them messing with me. Last month I used that 2K to pay down my balance to 500. That hurt but felt REAL GOOD. Today Mint told me that I got HIT with a finance charge from CITI in the amount of $23.35 for an outstanding balance of only $478.00 That’s the new 29.99% APR working. CRAZY STUPID. So I just took last weeks paycheck and paid off the whole damn thing. Zero Balance and feeling good. CITI Cards. You can take that and shove it. I’m closing my account as soon as everything clears and you can bet I’ll be telling everyone I know what a crummy institution CITI Bank is.

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