Intuit Not Out to Change Mint Says Founder
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Scott Cook from Intuit here. OK, I’m about to date myself. Long ago (27 years ago in fact), I watched my wife complain about paying the bills. That gave me an idea. And that idea became Quicken. Check with your parents – they might use it. Maybe even your grandparents.
But probably not you. For many of you, Quicken is a 20th century product in a 21st century world. It’s like the car your parents had growing up. So you turned to Mint.com. Because it wasn’t Quicken.
Mint brings a fresh, unique approach to managing money, creating new ways to help you save or get out of debt. I so admire what Aaron and the team have done and how they have done it. I can recognize great innovators and innovation when I see it.
As you know, Intuit has entered into an agreement to buy Mint. Over the past few days, I’ve read your posts and comments. I understand your concerns about what will happen to Mint in the future.
So let me set the record straight: Mint.com isn’t changing. It is remaining free. Following the close of the acquisition, Aaron Patzer and the Mint team will remain in charge of Mint.com to continue both its principles and its fast pace of progress.
We’re not planning to change Mint.com and make it like Quicken. Quite the opposite. Aaron and team will also run Quicken and Quicken.com to ensure this doesn’t happen. Plus they will benefit from this larger pool of resources. I want Mint thinking to infuse Quicken.
On a personal level, Mint’s leaders have earned the chance to re-invent all of personal finance on the broadest canvas possible. I will give them that chance. Will you?
I hope you’ll be part of it.
Scott Cook
Founder, Intuit
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« Previous 1 2 3I appreciate the sentiments that Intuit doesn’t plan to change Mint. However, I’ve been trying to reach customer support for 3 months and have had no response. Did Intuit fire all the Mint support personnel?
Do we have a rough idea of when I will be able to start using this from Canada with my Canadian banks because right now I cannot use mint or inuit online
S wrote:
“Finally, giving Aaron the “broadest possible canvas” reads to me like code for exposing Mint to Intuit’s broad range of relationships and thus opportunities to further monetize Mint’s user base. But what people/resources/relationships can Intuit offer to actually make Mint better? What does it offer that Mint did not already have or have the capability to acquire on its own terms?”
My bank for one. My bank is in a little (30,000 people) town, and when I inquired with them about joining Mint, they looked into it. Mint required something like 1,000 customers of the bank to request that they be added (maybe more than that, I honestly don’t remember now). Not going to happen anytime soon, since very few people in this town even know about Mint.
However, my bank is in the Quicken family line-up, so I can download my transactions through Quicken easily. So, what does Mint gain? It gains a lot of smaller banks (and potential customers) that it wouldn’t have gotten before. And done right, it can advertise on those banks websites (and in those banks) to generate more customers for Mint.
Customers == users in this case, since it’s a free service. But users == (potentially) Customers for the advertisers and “offers” that we receive on Mint.
Have a great day:)
Patrick.
3 months and no mint updates? no responses from mint employess in the forum? hundreds of begging customers with problems, hundreds of banks not being supported customer service is a ROBOT computer that doesnt read messages and sends form letters? Mr. Cook, what have you done with my Mint????????
….
hey i really need mint to be available in Australia with australian banks so i can use it, have you got a time frame for expansion into australia, i would be happy to help with a list of Australian banking institutions if you need, just email me back
regards
ben
Mint was bought to be killed, but frankly, I never like the idea that they needed to aggregate my data by user id and password. What that did allow them to say was their data was 100% accurate since it came from the financial institution itself. Glad I deleted my account, and yes, 6 mos with no updates proves intuit bought it to kill i–which is fine by me.
I’m wondering when Quicken will IMPROVE upon Mint. I switched away from Mint to Quicken Online precisely because there was no reasonable way to track cash purchases (like Quicken Online has), and because Mint’s customer service was abysmal. When will Mint finally get cash tracking like Quicken has had forever?!
Ok, that’s wonderful, now how about some development and ironing out all the rough patches on Mint. Seriously, make your investment pay. The mint community has been growing because of the constant trajectory towards improvement…. not because it is a finished product.
I created a ticket in January Case 00648642: (Mint.com) [ ref:00D78SqK.5007B3llq:ref ]
I received a response from mint thanking me for my “feedback” and requesting I send some other info in which I did and received the following letter:
Hi Jeffrey,
We have filed this issue with our provider and we’re actively working on the fix. Unfortunately, we cannot give any ETA for a resolution but we will keep you posted for any important status updates.
Thank you for your patience while we work to resolve.
Regards,
Aysa B.
Mint.com
Haven’t heard a word since and have sent several e-mails requesting status.
Getting ready to move my accounts.
Mint is a wonderful product. However I want the option to customse,complle and print these beautiful and practical graphs and other reports. I wish mint could print.
Social Security Number in Mint Transaction
Mint pulls and keeps social security numbers in transactions. This is not a very secure thing. I was falling off my chair to see SSN on transaction logs. How do they protect this information? Banks invest millions of dollars in security. What has mint invested? How do we trust them.