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Why Mint.com + Intuit is a Big Idea

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Today, exactly two years after launching at TechCrunch40, I’m excited to announce that we have signed a definitive agreement to be acquired by Intuit, makers of Quicken, QuickBooks, and TurboTax, for approximately $170 million.  It’s a great opportunity that could bring Mint.com’s unique approach to personal financial management to millions more consumers and small businesses as well as the 1,800 banks and credit unions serviced by Intuit.

In two years, we’ve attracted over 1.5 million users, found over $300 million in savings, managed $50 billion in assets, and helped people track nearly $200 billion in purchases.  Most importantly, we’ve helped a lot of people better understand and do more with their money. Thousands of people have told us that Mint.com has helped them pay off debt, control their spending, manage job loss, and even resolve money disputes with their significant other.  Expect all of this goodness to increase after the acquisition closes. And yes, expect Mint.com to remain free!
 
This acquisition makes sense to me because, first and foremost, Mint.com and Intuit share a common vision.  Intuit is, and has always been, a very customer-centric organization, with constant usability studies and follow-me-homes that observe how people use software and the problems they’re trying to solve.  This is fully aligned with my design philosophy here at Mint.com.


In addition, by joining Intuit, we can accelerate our ability to add more fantastic new product functionality into both Quicken and Mint.com. This means more people will find it easy and affordable to stay on top of their money issues. Bottom line? I see this as a chance to take a big leap forward toward our ultimate goal of improving the national savings rate.

Personally, I’ll play a leading role in the next phase of the evolution of Quicken, one of the best known, most trusted, and respected brands in software. A recent survey showed that 85% of U.S. adults had heard of Quicken.  It’s humbling to work with the people who really pioneered the field of personal finance applications.

Intuit is equally excited.  They recognize Mint employees as innovative thought-leaders in the field, who can make a breakthrough contribution to Intuit’s connected services strategy.
 
We expect the deal will close by the end of the calendar year. We’re looking forward to the opportunity to be part of a larger team with more resources that will continue to deliver the best personal finance tools out there!
 
Aaron Patzer
Founder and CEO

For Intuit’s take see: http://blog.quicken.intuit.com/announcement/2009/09/14/mint-com-to-join-the-intuit-family/

9/15/09, Update:

I wanted to let you know that I’ve been following your comments and I totally appreciate your passionate response to our announcement. I’ll try to address your concerns as clearly as possible.

Here’s a little more detail on what’s happening. After the acquisition closes, the Mint.com team will be leading the development of both Mint.com and Intuit’s existing personal finance products, Quicken desktop and Quicken Online. The fact that Intuit has agreed to acquire Mint.com, and is leaving our team intact, is evidence that Intuit has been impressed by and wants to build upon the user experience that Mint.com offers. We’ll not only improve upon that experience for Mint.com but also bring our know-how to the Quicken product line. Destroying the Mint.com user experience does not make sense for Intuit, Mint.com or any of our users.  

I can’t speak to Intuit’s customer service but Mint has always been as responsive as possible to our users. We believe this is one of the reasons for the success we’ve had and the trust you’ve put in us. Our ability to respond quickly to user requests is key to the way we build software. In fact, in the discussions leading to this deal, Intuit heard a lot about our software development process and told us they are very interested in learning how they can do the same thing for all of their software products, not just the personal finance ones.

Aaron Patzer
Founder and CEO

Intuit founder Scott Cook on why Mint.com won’t change

577 Comments so far

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  1. Danix180

    Another great company succumbed to greedy corporate America. Sad but true. It’s ALL about profit and money. No more values and backbone these days.

  2. Hmm – this stinks, but hey, that’s business – gotta payback the venture capitalists.

    The whole reason I signed up for mint.com was to punt Intuit/Quicken. After 15+ years of being a Quicken user, I finally got fed up with planned obsolescence, insistence of the use of closed/proprietary features that retained control of online banking transactions (forcing periodic upgrades), and overpriced buggy software. Bottom line is Intuit is horrible and exploitive, and rest assured, I will go find another option.

    For the posters here: where’s the next best thing in personal finance websites?

  3. I’m sure this is great for Aaron, congrats on getting paid $$$ but for the customer/user of mint.com, this is a big disappointment. No amount of “spin” can convince me that Intuit is somehow capable of improving mint.com. This is another example of a small, innovative company being gobbled up by a larger competitor that recognized it had been beat at it’s own game.

    • Guys, if you read Aaron’s deal – it seems like Mint will be influencing Intuit. You guys could see this as a good thing where a larger company is being humble enough to learn and the the small innovators lead. Of course, most are too cynical to hope for such things. I am a long time Quicken user who is excited to switch to Mint and see what features come to the Quicken line – which as stated by others…needs the help.

  4. I’ll stay to see what happens. I owe it to Mint since they’ve given me such a great product. However I am leaving after the first hint of BS.

    • I agree.

    • And you know that Quicken has a bag full of BS on hold for you. Have you tried the Mac version of Quicken? I rest my case.

  5. Dear Aaron,
    This is my second comment here; this one is to reply to the update. Again, I am a former Homestead employee. Justin (and us) were given the same speech about how we have such a great product and Intuit can learn from us, and Justin and Homestead execs would still be in charge, etc…
    Now, a little over a year and a half later, there is only 25% of the original Homestead staff left (execs have left too) and Justin has been “promoted” somewhere else within Intuit and has nothing to do with whatever is left of Homestead. Homestead products are also going down the drain, big time.
    So I don’t know if you really believe what you wrote in your 9/15 update or if you have to say that because it’s the PC thing to do. Either way, if you really love your company, watch your back.
    Sincerely,

    Sad

  6. very interesting, I am a long time Quicken user. not very happy with them (different topic) and I been blogging about the lost of M$ Money, time to look on the online version of personal finance tool. And now BANG, this happen. I do hope “Quicken” will be refreshing the next time I am forced to upgrade.

    cheers!

  7. Congratulations! Mint is really original and works well, but I want to talk about Quicken here. It can really use a makeover. I have been a long-time user of Quicken (15 years?, I can’t even remember) and also TurboTax (on the Web).

    If you would allow me to voice some requests:

    1) Port Quicken to Linux. It is the one application that keeps me on Windows. I keep looking at GnuCash but haven’t the cajones to make the change.

    2) I would prefer to go completely online but cannot without importing my entire desktop Quicken history. This is critical for me in a number of respects, but mainly for investment tracking/reporting. Make this possible!

    3) I use Quicken in a “business-like” way, basically for personal book-keeping. I would really appreciate a stripped down, sparse interface. Of the umpteen tabs, panels, panes I only use a few but can’t hide the others. Please permit the user to configure the screen like they want without having half the real estate consumed by unwanted (and pretty much useless) options.

    Thanks and good luck on the new responsibilities.

  8. Might be a good idea to stop slamming Quicken on the Mint home page with quotes like “Just wanted to let you know that this product ROCKS! To be able to know where all my spending stands at any given time across all of my accounts is UNBELIEVABLE…I am uninstalling Quicken from my PC tonight.”

  9. Jennifer

    I have to say Intuit’s customer service is just about the worst I ever experienced. I hope that the Mint team does stay intact and really improve the Quicken product. Tom is right …. as it stands now, Quicken is overpriced buggy (VERY BUGGY) software and the customer service is useless.

  10. Dustin

    Why Mint.com plus Intuit is a BAD idea:
    Acquisitions stifle innovation.
    Mint was a potential rival/alternative to Intuit garbage.
    Mint will be squandered with crappy design and function.
    Merging Mint usefulness with Quicken will fail like AOL Time Warner.
    Next generation got swallowed by last generation, and evolution will stop.
    Intuit won’t know what to do with Mint, and it will wither.

    Overall, I’m sad to see that you guys sold out.

  11. Sonya Lee

    I am hoping this means some sort of functionality to use my iPhone as a check register (like the current PocketQuicken) is coming. That would be nice, anyway. My husband and I both have iPhones but we still keep our old Palm devices because we have our checkbook registers on them using PocketQuicken. PocketQuicken downloads directly into Quicken which is very nice. So far there is nothing to replace this when our Palms finally die. We’d love all this to be on the iPhone using an app and we would be quite unhappy to have to go back to paper registers and then hand enter this data into Quicken on the desktop.

    If you ever want beta testers, please contact me.

  12. Charles Case

    So sad. I knew this would happen. Good for you, you found your pot of gold, but sad because Intuit will copy the best then toss the rest with regard to Mint. So much for innovation. Sold out, you did. 2 years ago I ditched Quicken after a short try after a long relationship with MS Money. I was very unhappy with them for all the reasons outlined in the first post ^^. I was elated when I saw Mint.com, but by this point I was savvy and knew that eventually Mint would sell out. Now I feel vindicated. Old Fashioned Spreadsheets for the win! :-)

    • Actually… knowing Intuit, I think you got one thing mixed up. They’ll copy the worst of Mint, and toss the best.

  13. Lanny Heidbreder

    As it turns out, my first comment wasn’t deleted; it was merely held in moderation until it was two pages old.

    I was trying to express that, while it’s inevitable that Mint will be merged into Quicken Online (no matter what their PR folks say), maybe there’s a glimmer of hope for a new way of thinking at Intuit. Quicken Online, Intuit’s newest product (afaik), is better than anything else Intuit has done. Maybe there’s a tiny chance they’ll see Mint’s success (and this thread’s vitriol) and let the Mint and Quicken Online folks do the thinking from here out.

    Be skeptical, but don’t be closed-minded about it.

  14. Roger Hicks

    I must say I’m disappointed to hear this news. I came to Mint seeking an escape from Intuit and the way they do business. Your 9/15 update does give me some hope, but I’m dreading having to move my financial tracking once more if Mint’s product and way of doing business becomes anything like Intuit.

  15. Acquisition of Mint.com by idiots from intuit is a sad news. I moved from Intuit, because their software is absolutely pathetic, confusing, and they charge for everything. I know that mint.com is not altruistic company that just wanted to help people – they need to make money. I am sure intuit shelled out big bucks to save their butt and get hold of mint.com. If I remember correctly, not long ago they ( Intuit ) were going to sue mint.com for claims of getting more popular than them. I guess since they realized they are on a sinking ship, they pulled the guns and joined the enemy. Too bad mint.com didn’t buy Intuit > may have been a brighter future. I am very skeptical about this, and I am just awaiting for the “pro” features to start popping up, for “ez payment of 6.95 per month”. stinks.

    you should have waited with the acquisition for a year or two, hopefully Intuit would be bankrupt by then, and maybe google would take you over.. now.. all hopes are gone. boo.

  16. When will we be able to handle all of our transactions and financial management online OR when will a decent Mac version get released?

  17. Oh my, this is a disappointment. “Good to Great” Intuit is not. Mint.com filled my needs nicely when I dumped Quicken in late 2007 (after 11 yrs). Alas, it is short lived, my search will begin anew…..

    Congratulations Aaron! I honestly would do the same thing as you. Hats off to you and your team for all of your hard work over the years. Mint.com really has been a nice ride.

  18. Donald Moore

    Please tell me when SunshineState Bank in Florida is going to be added or do I need to just delete mint from my programs on phone?

  19. Intuit bought PayMyBills several years ago, that had features that Mint.com still doesn’t have. They successfully managed to do NOTHING with it. What are they going to do with Mint.com?

    • william

      they’re gonna suck it dry and toss it out with the trash.

  20. Mark Sarazen

    I’ve used Intuit products since 1997 because they were really the only game in town. Buggy software, unresponsiveness and almost complete disregard for the Mac community are three reasons to hold them in low esteem.

    When I discovered a happy alternative called Mint, it made my day. Sorry, Mint. You blew it.

  21. Ditto to the other commenters. I love Mint, have never used any Intuit stuff, but am always wary of huge corps like MS that have too many products eating small innovative ones like Mint that focus on one thing and do it right. Of course I don’t really know if Intuit is more like an MS or more like a Google. So I too will stay on a while, but if Mint starts getting sleazy I’m off. Fingers crossed…

  22. I too am quite concerned about the Intuit takeover. I would echo a couple of other posters, great for Aaron (and he deserves a reward for what he has done with Mint), but potentially lousy for users. I just can’t imagine Intuit not handicapping Mint to suit it’s objectives to sell it’s software. Before I found Mint I had been using Quicken Online, which was revolutionary to me at the time, but eventually became too limiting. Then I found Mint and I was completely blown away. I considered it the best piece of software I had looked at all year (and I look at a lot of software). I hope that the buyout is denied on regulatory grounds, but barring that, I hope that Mint stays the smart, quick, useful tool I have come to rely on. I just have a hard time believing that will be the case with Intuit in charge.

  23. Congrats, you’re rich as hell!

    Now don’t ruin a great product.

  24. I just read on techcrunch that mint will move off yodlee’s aggregation technology and use intuit’s instead. I hope you guys can make it work. Quickenonline hasn’t synced my amex or discover card accounts in months, and it requires me to click ‘update account’ to get wachovia synced. When I contacted quicken, they said I should talk to my bank about it. I also hope you’re not going to require login on the pc to get the iphone app updated like quickenonline does.

  25. Mike P

    Hugely disappointing and I’m outta here the first sign of Quicken-like stuff appears to compromise what was a uniquely helpful, friendly, intuitive product.

  26. SpearMint

    Based on all the comments, looks like the big mistake Mint made was not asking it’s loyal user base for their opinion on where to take the company.

    The paradigm for business is flipped on it’s head. Look around you, the users own the brand. This is the era of social networking.

    Mint should have engaged it’s user community as a partner in how to move the business ahead. Who better to ask then the early adopters who jumped feet first.

    170 million is peanuts considering the passion the user community has, my guess is the user base of 1 million would have welcomed the opportunity to invest $17 each to keep the business private.

    Is there still time. Cold feet to cancel the deal. SEND YOUR VOTE TO CANCEL BY REPLYING HERE!

    • $17 * 1 million is only $17 million

    • AlohaTerry

      I’d invest, depending on whether Mint.com is profitable. $170 is a small investment for a FREE software! You may have to pay $170 to Intuit very soon for the same thing!

  27. That is a funny explanation, Aaron. You are speaking as if mint.com bought intuit. Are you aware that intuit owns everything you innovated and pieced together now? Unless you’re “taking the man down from the inside” I think your hands are going to be pried off of what you’ve built over time. If that’s not the case, I would expect to see some published conversation between you and the owners of quiken where they acknowledge your people-centric philosophy, admit to their past poor approaches, and talk about how they are going to become less “evil”.

    But here’s to Trojan Horses, just in case you have one up your sleeve!

  28. Nick Weston

    Anyone else here feel dirty and used?

    Ugh.

    Enjoy your money, Aaron.

    account deleted

  29. Harper Lieblich

    “Intuit is, and has always been, a very customer-centric organization”

    Do you talk to your mother with that mouth?

  30. ARTHUR

    Since I ran into mint, I laid quicken down. I spent years with quicken because it was an after thought with your finances and there was no one else around. I finally found some real help and it was free. No more updates 2004, 2005, 2006, 2007,etc. I was getting others to sign up that were hurting financially because it was free plus other options. Let’s See.

    • AlohaTerry

      Sounds like Quicken is just buying their old customers back!

  31. I left Quicken and their BS with Quicken for Mac to go to Mint. I’m not happy about the sellout. Quicken has no credibility with me. I posted the same on Quicken’s comments…..and it was censored by the moderator. Typical!

  32. I’m not sure that anyone can say, at this point, whether this is good or bad. I believe that Intuit was doing what most large companies strive for, which is to take a similar and well respected product/brand and incorporate it into their portfolio to make the company, as a whole, more attractive. For those of you that are complaining about the possibility of Intuit doing something evil with your data, your point is moot if you have ever used TurboTax. Personally, I want to see how they roll Mint into their current set of offerings.

  33. Facebook User

    Quicken has, at every turn, ignored Mac users. When I attempted to use their online money management tools, the company continued to ignore me.

    These guys are terrible at what they do, and have only survived this long from lack of competition. If you hadn’t joined with them you would have soon swallowed them up. Please don’t let their corporate culture of neglect infect you at Mint!

  34. Cipherwar

    The reason why I went with Mint was I was sick and tired with Quicken’s lack of support for the Mac platform. They announced this “new, rewritten” version of Quicken for the Mac years ago and it still hasn’t seen the light of day. Worse I got a peak at the beta at it was horrible! A 6th grade compsci class could write better code and come up with a better product.

    It was then I found Mint. I haven’t looked back until now. I will give it a chance but at the first hint of Intuit stifling the offering I am jumping to Yodlee. Honestly, call me a cynic, but I am not very hopeful. Maybe I’ll be surprised.

  35. William

    Aaron–
    I have no concerns regarding what becomes of Mint.com after the purchase. I canceled my account when I read the first sentence of your first comment. I am pleased to see the groundswell of opinion posted here and I hope that it, and the cancellations, continue until those of us who feel that we have been cheated and mistreated by Intuit are finally able to drive that company into the bankruptcy it so richly deserves.
    Bill

  36. I just wanted to congratulate both Mint.com and Intuit for a great combination. It can become a financial dynamite of a product to reckon with. Just a few ideas.

    I find that both Intuit and Mint.Com are only addressing USA. The fact is that the world is becoming globalized and the same person who has accounts in USA will also probably have accounts elsewhere in the world, particularly if s/he is a migrant from another country (e.g. India).

    As of now, Intuit’s Quicken (which I have been using for more than 10+ years now) does not have any mechanism to download details of non USA stocks, forget bank accounts as that is a goal which might be far away. Even Yahoo Finance has latest stock prices of Indian and World stock markets. There is no reason why Quicken or Mint.com should not have it.

    Also, both products should have “what-if analysis” kind of tools for investment accounts at the very least. For example, people might have purchased investments in one go using bigger amounts or they might have done so through monthly automatic investment plans (particularly, for mutual funds) or in smaller chunks . What if a person wants to visualize the performance of his/her investments by ignoring few transactions / adding few hypothetical transactions at specific prices on specific dates. This capability should be available.

    Quicken also has Investing goals available but unfortunately they can only be assigned to individual securities. Real life scenario will almost always have actual Investing goals (e.g. Children education or Retirement corpus) which has same large cap stock in both. Quicken currently cannot handle this. This needs to be fixed in Quicken and added to Mint.com.

    I have recently started using Mint.com also and will be interested to see how things progress, particularly with the unique and simple approach of Mint.com which pulls everything together in one place almost effortlessly.

  37. now i am confused to use mint.com. I heard about it from friends and read about it. But this older generation acquiring newer generation innovations and making them sleazy too is awful. We have a generation gap and innovation gap here you old monkeys… let us live and grow… mint would have done much better and mint more bucks than what TurboTax makers have paid. Anyways happened so happened… now we customer folks have to cross fingers and wait for mint.com to become a sticky and stinky snail. Once i notice its transformation… that’s it.. my search will begin for newer stuff…

  38. When you update Quicken desktop, PLEASE do it in a MAC version! Intuit has basically ignored long time Quicken users who have switched to Mac computers. Please keep me posted on when you’ll release new versions of Mint/Quicken desktop.

  39. I’ve been hearing about Mint.com for a long time now, and was finally convinced to try it. But now Mint has sold out. Kudos to the management getting rich off the buyout, but I will never sign up for an Intuit-owned product. I work in computers, and Quicken has got to be one of the all-time worst apps out there.

    How ironic that Aaron Petzer’s goal is to bring financial sanity to this country, but he still hasn’t realized that money is only one thing, not everything. Pathetic.

  40. I guess it’s off to rudder.com, hopefully they won’t sell out. But as far as selling out goes, making 85/million a year for two years is not such a bad place to be. It’s a shame though, because I think you could have made much more and stayed independent. You should read small giants, the book.

  41. Roundtoit bought you out? I love how they are so customer-centric. They get to fixing things when? When they get ’roundtoit.

  42. Anyone want to start a company called notintuit? Because I’m just NOTINTUIT.

  43. Just like a lot of other people, I came to Mint (Taking a risk on putting all my info online) specifically because Intuit gave me (a Mac user) such horrible options.

    I don’t trust Intuit with my information… I really don’t want to leave Mint, but I feel like I have to. “Team intact” or not, Intuit is a very outdated, outmoded company. I’ve been through a big merger like that. The upstart company’s spirit always dies inside the big corporation.

    • I’m yet another chronically disappointed Intuit customer.

      As per this press release, it claims that “A recent survey showed that 85% of U.S. adults had heard of Quicken.” Unfortunately, a similarly large percentage of US adults have also heard of the historical leader of Germany during WW-II and the Holocaust.

      The point is obvious: it simply is not sufficient to simply be “heard of”: the key business question is what percentage of the public has a **positive** opinion of the company Intuit…

      …and to that end, I can absolutely guarantee you that it isn’t even close to 85%.

      Congratulations to the team at mint.com who have allowed Intuit’s bad reputation to now become part of each of your personal reputations. There’s some things that money can’t buy…

      And unfortunately, my historical experience with your new owner (Intuit) is such that simply due to your association, I no longer can even consider offering mint.com any future opportunity for earning my business.

      -hh

  44. Rational Divide

    Guess I will not be joining mint now…. Maybe we can start our own web service dedicated to serve the consumer, as mint once did.

  45. maliwi

    I have closed my account. I loved Mint.com because it was a wonderful alternative to Intuit’s products. Good for you that you created something customers loved and were able to cash out. Too bad the result is reducing consumer choice and setting consumers back two years.

  46. This is very bad news – for al the reasons repeated over and over again on this thread. It’s a sad day in personal finance tool history.

  47. Exceedingly disappointed to hear this. Everyone will get paid except for the users….

    Will be a long sad story to watch unfold.

  48. Greate news!

    Account deleted…….btw, you would have made more money keeping Mint separate, but you didn’t have the vision to see how.

  49. Better leave now than be sorry later.

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