Help
Answers to our most Frequently Asked Questions
- I can’t add my account. What should I do?
- Please try again, double checking that you are using the right username and password. Some users mistakenly enter in their Mint password in the password field when trying to add an account. It’s also easy to mistype or confuse usernames/passwords when you have lots of accounts. That’s part of the reason that it’s easier to manage your money with Mint.com! You should enter the username and password you use to log into your financial institution’s website in these fields.
- If you are being confronted with a security box asking you for questions and answers when adding a bank or credit card, below are some tips that might help you answer them.
- Answer as many questions as you put on file when you registered with your bank.
- The number of questions you need to answer may be less than the number of form fields displayed on the page.
- If you’ve forgotten the questions you were asked when you created the account, you can try going to your bank’s actual website to retrieve the answers (some banks offer this).
- If no to #4 above, perhaps you can try calling your institution to get the answers to the questions presented.
- Additional Notes: Entering the security questions in the same order as the drop down box provided may be beneficial. Security questions may be case–sensitive.
- I can’t find my financial institution.
- Try searching for the URL instead of the name. For example, you can find Compass Bank by searching for “compassweb.com”.
Instead of searching for the generic term “Visa”, search for the card issuing bank (e.g. “Chase”, “MBNA”, “Bank of America”). The bank name will be listed on the back of your credit card. - If you still cannot find your financial institution, contact us via our contact form.
- What should I do if my US financial institution isn’t supported?
- If you can’t find your financial institution by doing a search by name or by URL on the the “Accounts” tab, please let us know. You can submit this request via our contact form. We’ll need the name of the financial institution and the URL you use to login to your account.
- Note: Mint currently only supports banks in the United States.
- We are adding new banks, credit unions, credit card and investment companies as quickly as we can, and will do our best to notify you when a financial institution you’ve requested is made available on Mint.com.
- Does Mint support non–US financial institutions?
- Currently Mint only supports US based financial institutions. We apologize for any inconvenience this has caused you. We do plan to support financial institutions based outside of the US in the future.
- Does Mint support mortgages and loans?
- Not yet, but we’re working on it. We invite you to subscribe to our Mint.com personal finance blog, as blog readers will be the first to know about these additions, and all new product features.
- How can I make a product suggestion?
- Mint is working hard to improve our product and is very focused on listening to our users in order to do so. Please send us your thoughts via our contact form and we will publish a summary of what we’re hearing and what we’re working on the Mint.com forums.
- How should I submit a bug?
- Please make us aware of any problems you’re having via our contact form. We are monitoring your feedback closely and working hard to address issues as they arise. We typically share information on bugs and fixes on the Mint.com forums.
- As bugs get addressed we will do our best to inform you via the forums.
- Where can I find answers to other Mint-related questions on the web?
- You can search our Mint.com forums. Our most active users and our Customer Support team have an open dialog going on there day and night. Although the conversation often digresses from Mint–related subjects ☺. Start your search here:
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