Getting started

How do I add an account? »

  • 1. Go to the Menu icon located in the top left corner.
  • 2. Tap Add an account.
  • 3. Type the Provider name into the Search field or select one of the categories available to see a list of popular providers (e.g., AT&T Wireless, Wells Fargo, Comcast, etc.).
  • 4. Select the option that matches your Provider account.
  • 5. Enter the required details, tap Done.

Mint Bills will then connect to the provider's site and your account details will be displayed.

Why can't I find my credit card account? »

If you can't find your credit card account, do a search for the card issuer (Wells Fargo, MBNA, Bank of America, HSBC etc.) instead of searching for the generic term "Visa" or "MasterCard." If you still cannot find your account, it may not be available yet. To request a new provider, please go to Settings, Help, Request a Provider. Enter your information in the window that appears. New accounts will be added based on popularity; you will be notified once your account is supported.

What if I can't find my provider? How do I request a new provider? »

If your account provider does not appear in the list of existing providers, please submit a provider request; go to Settings, Help, Request a Provider. Enter your information in the window that appears. New accounts will be added based on popularity; you will be notified once your account is supported.

What are the different account types supported by Mint Bills? »

Mint Bills supports thousands of accounts varying from major banks to small credit unions, credit cards, utility accounts, mobile phone service providers, investment accounts, etc.

How do I refresh my accounts? »

All accounts are automatically refreshed once per day. Accounts can also be refreshed manually by following these steps:

  • 1. Go to the Menu icon located in the top left corner.
  • 2. Tap the blue Accounts bar.
  • 3. Select the account.
  • 4. Go to the Actions menu.
  • 5. Tap Refresh account.

How do I edit an account? »

To edit a linked account:

  • 1. Go to the Menu icon located in the top left corner.
  • 2. Tap the blue Accounts bar.
  • 3. Select the account.
  • 4. Go to the Actions menu.
  • 5. Tap Edit Login Info.
  • 6. Enter the updated details, tap “Link Account”.

To edit a manually added account (Manual Bill):

  • 1. Go to the Menu icon located in the top left corner.
  • 2. Tap the blue Accounts bar.
  • 3. Select the account.
  • 4. Go to the Actions menu.
  • 5. Tap Edit Bill.
  • 6. Make the necessary changes, tap Submit.

Security

Is Mint Bills safe?

Yes, Mint Bills is safe. Mint has millions of users confident in the security of their information. That's because we use the same 128-bit SSL encryption and physical security standards as your bank. We're also verified and monitored by third party experts such as TRUSTe, VeriSign and other stalwarts of online security. We safeguard Mint Bills with a 4-digit PIN so only you can view your account. If your mobile device is ever lost or stolen, you can delete all your account information remotely.

How safe and secure are the passwords I store in Mint Bills?

For security purposes, Mint Bills disables the auto login option for all the financial institutions it supports. Additionally, all credential information is highly encrypted and remains in a closed system which means no one, including our own employees can decrypt the password. Mint Bills has the ability to save a password or delete it, but we can never read one.

Will Mint Bills ever share or sell my information?

Your privacy is not for sale: Mint Bills will NEVER (now or in the future) share any personally identifiable information we collect from our users with any 3rd party.

Why does Mint Bills need my bank login information?

Mint Bills needs your online banking username and password so that we can help you manage and oversee your accounts. This information enables us to establish a secure connection with your online finance accounts.

What happens if I lose my smartphone?

We safeguard Mint Bills with a 4-digit PIN so only you can view your account. If your mobile device is ever lost or stolen, you can delete all your account information remotely.

What if someone obtains my Mint Bills login information, can they access my accounts and make any transactions?

Like any passwords, it is important to keep your Mint Bills login information a secret. Your user names and passwords are never displayed after you enter them during the setup process and we offer additional security features - like a PIN-lock - to help keep your protected. You can remove mobile access to your account, change your password, or delete the account entirely by logging on to your account at Mintbills.com.

What happens to my data if I delete accounts linked to Mint Bills?

Once you delete an account in Mint Bills, the information is wiped clean from our server forever and rendered completely unusable even in the event of a compromise.

Does Mint Bills do anything to protect me against identity theft?

Mint Bills will help you identify and avoid identity theft. The Mint Bills event feeds that you see in your account help to identify any unusual activity in any of your accounts. You can easily review these on a daily basis and respond to them as needed. In addition, Mint Bills accesses and manages all the accounts you connect to it, thus reducing the risk of being involved in any phishing incidents where someone may be attempting to fraudulently access one of your online accounts.

Bill Pay

I am getting "unspecified error on Mint Bills server" »

This is temporary; please restart/reboot your device. Or log out and log back in again.

Some of my bills don't have a pay button. »

We're sorry to hear about the difficulties you are experiencing with paying your bill. Please send an email to care@bills.mint.com or submit a Support Request through the app so that we can determine why you are experiencing this behavior.

Why did my payment fail? »

Most payment failures typically occur due to one of the following reasons:

  • Non-sufficient Funds (NSF) – this is when a payment is processed for more than the available bank balance; similar to a "bounced check". Please note, while Mint Bills does not charge any fees for NSF transactions, your financial institution may. Please refer to your financial institution for any additional details regarding their NSF policies.
  • Invalid payment details – the bank account or routing number provided does not match the records of the financial institution.
  • The financial institution did not authorize this specific payment or payment amount or does not allow debits of any kind from this specific account.
  • The payment was refused by the biller with unspecified reasons. For more information, please contact the biller directly.
  • The payment created has a duplicate. To protect from accidental double-payments or overdrafts, Mint Bills may reject identical payments (same dollar amount to the same biller) created consecutively.

Where can I find my routing number and account number? »

You can find this information located at the bottom of one of your checks.

Why did I get an error when I entered my bank routing number? »

Please double-check your bank routing number – it should be nine digits. We validate the routing number you enter against a database with the routing numbers of all U.S. banks.

Why did I get an error when I entered my bank account number? »

Please double-check your bank account number. This bank account number must match the account you added to Mint Bills.

Why do I need to enter my biller account number for some of the billers and not for others? »

For many billers, Mint Bills is able to use the account number provided with your bill details. In some cases, this information is not available and you will need to enter it manually.

Why can't I pay a bill from a bank account I already set up? »

To pay from a bank account, you need to have more money available in the account than the amount you are paying, and Mint Bills needs to have access to the account (for example, if you changed your bank account password and have not yet updated it in Mint Bills, you will not be able to pay the bill until your account is updated in Mint Bills).

How often does Mint Bills update my accounts? »

The balance for all of your Mint Bills accounts is automatically retrieved every 24 hours. You can also tap "Refresh" to get real-time account balances.

How can I cancel a payment? »

To cancel a payment:

  • 1. Go to the Menu icon located in the top left corner.
  • 2. Tap Reports.
  • 3. Select Payment History.
  • 4. Tap the payment to open the Bill Pay Receipt.
  • 5. Tap Cancel Payment.

Payments can also be cancelled from the emailed Bill Pay Receipt:

  • 1. Click "Click here to manage this payment".
  • 2. Scroll down to the Payment History.
  • 3. Click Receipt.
  • 4. Locate the "Click here" link to cancel the payment.
If the option to cancel is not available, it is more than likely that the cutoff to cancel has passed. The cancellation timeframe for each payment processed through Mint Bills varies from biller to biller.
The cutoff time for each payment processed can be located on the Bill Pay Receipt sent via email as well as the receipt saved in the Payment history section of the app.

How long does it take for a payment to post? »

Once you submit a payment, Mint Bills verifies your payment authorization with your bank and then securely submits it to the Biller. The payment takes approximately 2 business days to post. Look to your Payment Receipt by e-mail or in the application for details about the delivery date.
For some billers you will be offered the opportunity to "Express" your bill payment, which means the payment can be delivered that same day or the next day.

How do I know that my bill has been paid? »

After you make a payment, Mint Bills will email you a receipt. Mint Bills the app for payment status updates, or contact care@bills.mint.com or phone support with your payment reference ID (available on the receipt displayed when you complete bill payment, and on the receipt you receive by email) if you require assistance.

I made a payment, but did not receive a receipt. »

Please add updates@bills.mint.com to your address book to make sure you receive these important messages from Mint Bills. Contact care@bills.mint.com or phone support for additional assistance.

How much does it cost to pay bills with Mint Bills? »

Bill pay via the Mint Bills mobile app is free when you pay using your bank account. When paying bills with your credit card or using our Express Pay feature, a transaction fee applies.

What can I use to pay my bills? »

You can use any US-based bank account or any Visa/MasterCard/Amex/Discover credit or debit card to make a bill payment using Mint Bills.

When can I pay my bills? »

You can pay your bill anytime. However, most financial institutions only process payments on business days and any payments made after 5pm PT will be processed the next business day.

Why do you need my full name, zip code and phone number? »

Before you can use Mint Bills to make payments, we need to confirm your identity. We protect this information with bank-level security and will never sell your personal information.

I have another question/I need more help! »

Send an email to care@bills.mint.com. Please include your payment reference ID as it appears on your receipt if the question is related to a bill payment. Phone support is also available every day from 5am to 9pm PT - call the number in the drop-down support menu, and we'll do our best to help you out.

If you have a question about the bill or charges on the bill, please contact your biller directly.

Questions & Comments

How is Mint Bills free? What's the catch? »

Mint Bills generates revenue resulting from advertisements, promotions, and bill pay credit/debit card transactions.

I upgraded/replaced my operating system and now I can't get into Mint Bills. »

Please go to the app store and re-download the application. You can continue to use your current Mint Bills username and password.

How do I change my username/email address on file? »

To update the username/email on file:

  • 1. Log in to our website: bills.mint.com.
  • 2. Click "Settings".
  • 3. From the Personal section, update the E-mail Address.
  • 4. Click Done.

How do I delete my account entirely? »

To permanently delete your account from Mint Bills:

  • 1. Log in to our website: bills.mint.com.
  • 2. Click "Settings".
  • 3. Click "Delete My Account".
  • 4. Complete the Word Verification, click Delete.

I can't find my account provider, what should I do? »

We're sorry to hear that your provider is not available. Rest assured, we're adding new providers all the time! Providers are added based on popularity and ease of aggregation. To vote for your provider:

  • 1. Go to the Menu icon located in the top left corner.
  • 2. Tap Settings.
  • 3. Tap Support.
  • 4. Tap New Provider Request.
  • 5. Complete the form, tap Submit.

I added my bank, but received an error message. »

Some banks require additional security to log in. You have received this message because there is some type of action you must perform directly within your account before Mint Bills can access your account on your behalf. For example, it's possible that when you log into a certain site, the provider may have placed a blocking advertisement page which you must click to approve before you can continue onto the site. Another example might be when your provider asks you to update your personal information upon log in. If none of these options work for you, please contact us via email, care@bills.mint.com.

I can't add my Bank of America Account. »

If you can't add your Bank of America account, chances are you are using the Safe Pass security feature. Turn off the Safe Pass feature in your Bank of America online account and log out. Refresh the Mint Bills data. You will then be asked your challenge questions. Enter the answers. After that, your account info should load.

I am getting "unspecified error on Mint Bills server" »

This is temporary; please restart/reboot your device. Or log out and log back in again.