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Mint Help

Looking for answers? Most questions can be answered instantly by searching our Community-Powered Forum.

Start with the Frequently Asked Questions

  • Does Mint.com support international banks?
    Yes. Currently, Mint.com supports banks in the United States and Canada. We hope to support more countries in the future.
  • How do I delete my Mint account?

    You can delete your account by following the steps below from a web browser:

    1. Login to your Mint.com account.
    2. Click the Profile link at the top of the page.
    3. Scroll down to the bottom of the Settings page and click the link to Delete Your Mint Account.
    4. Click YES, delete my Mint Account.
    5. Type your password to confirm, and then click Finish.
    6. The confirmation box will appear stating that your account has been deleted and the confirmation email will be sent to you shortly. Click OK.
    7. All account details should be fully deleted within 2-3 days.
  • How can I reset my Mint.com password?
    You can reset your password by requesting that the password recovery email be sent to you by clicking here and entering the email you used to register for your Mint.com account.
  • How can I change my email address?

    To change the primary email address for your account, please follow the steps below:

    1. Login to your Mint.com account.
    2. Click the Profile link at the top of the page.
    3. Click the Settings icon in the toolbar of the window that opens.
    4. From there, take the appropriate action based on your needs.
  • When/how does my data get updated on Mint?
    We aggregate bank data for most accounts every day and update it when you login to your account.
  • How do I change my preference for how I receive alerts?

    You can edit your preferences for how often you receive emails from Mint.com, and which types of alerts you'd like to receive by following the steps below:

    1. Login into your Mint.com account.
    2. Click the Profile link.
    3. Click the email & alerts icon in the toolbar of the window that opens.
    4. From there, take the appropriate action based on your needs.
  • How is Mint.com free?
    We make money when you save money with the Ways To Save feature on Mint.com. If you sign up for a checking, savings, credit card or brokerage account marked as sponsored, we earn a referral fee.
  • How do I report a phishing / suspicious email?

    If you suspect you have received a fraudulent email from Mint, please visit: http://security.intuit.com/index.php and check the Security Alerts section to see if you see an alert for the email you received. If you do not, please forward a copy of the unaltered email with full headers to: spoof@intuit.com.

  • Mint.com supports my bank but I can't add it. What should I do?

    First, ensure you are using the same login credentials you use when accessing your account on your bank's website. If you are, and your bank problems persist, please submit the information below via our Contact Mint form.

    1. The name of the bank.
    2. The URL you use to login to the bank--for example, www.chase.com.
    3. The specific error messages you receive when trying to add the account to your Mint account.
    4. Information about extra security requirements your bank requires to login, such as image verification, additional security questions, incorrect forms, etc.
    5. Can you successfully log in to your bank directly?

    Note: Currently, Mint.com only supports banks in the United States and Canada.

  • I'm having problems with the security challenge when adding my account.

    Below are a few tips that may help:

    1. Be sure to answer the same number of questions on Mint as you answered on your bank's website.
    2. For some banks, the questions and answers need to be in the exact same order as they are listed on your bank's website.
    3. If you've forgotten the questions you set up on the bank's website, you should try to confirm by visiting bank's website, or calling their online banking support to retrieve them.
    4. Answers to these questions may be case-sensitive. i.e. 'Dog' will work, while 'dog' will not.

    Note: The number of questions you need to answer on Mint may be less than the number of form fields displayed on the page. If none of these tips help, please submit details to us via our Contact Mint form.

  • I'm being told my login credentials are not correct but I am sure they are.
    If you are certain you are using the correct username and password but it doesn't seem to work on Mint, it might help to change your password on your bank's website and then re-enter it on Mint. It may help to use the minimum character limit allowed by your bank, just in case a character limit issue is coming into play. Once you've done this, come back to Mint and click Fix it then Edit details to re-enter your login credentials.
  • I can't find my bank, credit card or financial institution.

    Below are some tips that may help:

    1. Try searching for the URL instead of the name. For example, you can find Compass Bank by searching for "compassweb.com".
    2. Instead of searching for the generic term "Visa", search for the issuer listed on the back of the card (e.g. "Chase", "MBNA", "Bank of America").
    3. If neither of the tips above help, we simply may not support your bank. In this case, please see the steps to take under the FAQ entitled What can I do if Mint.com does not support my bank?
  • What can I do if Mint.com does not support my bank?
    When you can't find your bank listed in search results in the add account process, you will see a link that says tell us about it. Please complete this form, and we'll submit a request to our data provider requesting that they add support for your bank.

    Please note that due to factors outside our control, including approval from the banks themselves, we cannot guarantee that your bank will be supported, but we will do our best. You can check back periodically to see if support for your bank has been added.
  • How can I delete a bank account that I've added to my Mint.com account?

    If you have an account that you would like to remove from your Accounts page on Mint, you can follow the steps below:

    1. Login to your Mint.com account.
    2. Click the Your Accounts link at the top of the page.
    3. Locate the account you want to remove from your profile.
    4. Click the Delete button to permanently delete the account.
    5. Type delete then click on the Ok button. This will permanently delete all of your account data.

    Note: Deleting an account will permanently delete all data associated with the account, including historical transactions and any account customizations.

  • How can I hide an account so it doesn't appear in Mint?

    If you no longer want an account to show up within Budgets and Trends (or all of Mint.com), you can follow the steps below to hide an account:

    1. Login to your Mint.com account.
    2. Click the Profile link at the top of the page.
    3. Click the Hide icon in the right-hand corner of the pop-up.
    4. Select the radio button for the account you wish to hide and decide if you want to hide it from Budgets and Trends or All of Mint.
  • How do I close an account so Mint.com no longer tries to aggregate data for the account, but I can maintain the transaction history?

    If you wish to close an account, but don't want to delete it and lose the historical transaction data, you can follow the steps below:

    1. Login to your Mint.com account.
    2. Click the Accounts link at the top of the page.
    3. Locate the account you want to close from your profile and click the arrow next to the account you want to close.
    4. Click the Status dropdown and then click closed.
  • How do I add a new account for a bank I already added to Mint?
    If you've recently opened a new bank account and it's not yet appearing in Mint, it should appear soon. Mint automatically detects and adds new accounts during the automatic refresh of your account data (this is the process that refreshes your account without you signing into Mint to update). If other accounts with the same bank get updated and you still don't see the new account, please submit details to us via our Contact Mint form.
  • Can I use Mint without adding a bank?
    No. At this time you can only use Mint if you have access to your bank accounts online.
  • Can I import more transactions into my account to get a more comprehensive overview of my personal finances?
    Unfortunately there is no way to import transactions at this time. The amount of transaction data that is brought in when you create your account is dependent on the bank and can range from 30 to 90 days.
  • Can I upload my transaction history from another personal finance program, such as Quicken?
    No, unfortunately this cannot be done at this time.
  • Why are some transactions in gray italics?
    Any transactions that appear in gray italics are transactions that are showing as pending on your bank's website and should go away once they clear.

    Please note that if you edit a transaction while it's pending, it can interfere with our reconciliation process and may need to be manually deleted once the cleared transaction posts.
  • Why does my budget for a particular category show that I am grossly over budget, but, when I click on the link for that category, it shows this month's transactions are much less?
    This can happen when the budget for a particular category is set to roll over. If this is the case, then the balance that you over-spent from a previous month will get applied to the current month. You can check to see if this is the case by clicking on edit details for that category, then checking to see if the Make this budget roll over option is selected.
  • How do I create a Goal?

    Creating Goals is easy. With our Goals feature, you can set up and track your progress towards goals like getting out of debt, saving for vacation or retirement, or buying a house. You can create a Goal by following the steps below:

    1. Login to your account and click on the Goals tab.
    2. Click the icon for the type of goal you'd like to create.
    3. Follow the step by step instructions.

    Learn more here.

    Note: The Goals feature is not yet available in Canada.

  • How do I delete a Goal I've created?

    You can delete a Goal by following the steps below:

    1. Login to your account and click on the Goals tab.
    2. Click on the goal you've created that you wish to delete.
    3. Once you do that, you should see a box in the upper right-hand corner that says delete this goal.
  • How do I edit a Goal I've created?

    You can edit a Goal by following the steps below:

    1. Login to your account and click on the Goals tab.
    2. Click on the goal you've created that you wish to edit.
    3. Once you do that, you should see a box in the upper right-hand corner that says edit this goal.
  • Can I link multiple Goals to one account?
    No, not at this time. The way we track your progress toward a goal is by matching payments to a specific account.
  • What is a Budget?
    A budget is a projected sum of spending within a certain category and time range (in Mint, the calendar month). Mint displays your spending in each category (for example, spending on Groceries) along with the projected amount you set to show you if you are on track in that category. Budgets are useful for setting monthly spending goals (like reducing spending on shopping), monitoring your progress, and maintaining a healthy cash flow picture---so you can consistently have enough money to pay your bills, save for the future, and spend on things you need.
  • Can I set a budget for a future month?
    No, not at this time.
  • Can I edit a previous month's budget?
    No, not at this time.
  • How can I view a budget from the previous year?
    While you are able to view the all-time sum of all budgets by clicking the All-Time tab at the top right of the main Budgets tab, you are currently not able to view individual monthly budgets before one year ago.
  • What is an Everything Else budget?
    The Everything Else budget will include all spending not associated with a budget category that you have set up.
  • What are Bill Reminders
    Mint organizes all your bills for you, so you can see them in once place. We'll even send bill reminders to your mobile phone or email to help you stay on top of payments and avoid late fees.
  • How do you edit a Bill Reminder?
    Follow the steps below to edit a bill reminder that's already been created:

    1. Click the gear symbol next to Upcoming Bill and choose Change your Reminders
    2. On the Your Bill Reminders pop up page, click the orange button that says Add Reminder
    3. In the Add Reminder field, put the name of the bill that you would like to add then press Enter on your keyboard.
    4. Put the value on the amount field, next to the bill name and choose the occurrence of the bill.
    5. Click on Set Reminder button
    6. Click on Close button to save your reminder.

  • How many transactions will Mint pull in when I add a bank account?
    Mint will pull in 30-90 days worth of transactions, dependent on the financial institution or bank.
  • Which mobile OS platforms does Mint support?

    We currently support iPhone/iPad (iOS 5.0), Android mobile devices (2.3.0 and up) and Android tablets (3.0 and up with a screen at least 8.9 inches). You can look for the latest updates and all things Mint.com for iPhone, iPad and Android here.

  • How do I set up or stop mobile alerts?
    1. Login to Mint.com.
    2. At the very top of the page, click Your Profile.
    3. Click Email & Alerts in the top toolbar of the window that opens.
    4. Under Mobile Configuration, enter your mobile number, and then click Send.
    5. You will see the message Mint has texted you an activation code. When you receive the text, enter it and click Finish.
    6. You will see the message Your SMS Account Linked Successfully!

    Across from Send summary texts, notice that by default, Weekly is selected. Summary texts sent weekly will include balances in your accounts. If you'd like to turn off summary texts, click the pull-down menu and select Never. Now, under Alert Configuration, designate which alerts you would like to receive via SMS by checking the corresponding boxes. When you're finished, click Close.

    To opt out of SMS alerts, just text STOP to 696468 from your mobile phone, and we will unsubscribe you from our SMS text messaging service immediately. You will not receive any additional messages until you re-register on our website.

  • Can I create or edit budgets, or split transactions on Mint for iPad?
    Yes, this functionality is available.
  • Can I view, add, or edit Goals on Mint for iPad?
    Not at this time.
  • How do I delete Bill Reminders, Alerts and Advice in the feed on the iPad?
    Simply swipe across the item you want to delete.
  • If my phone gets lost or stolen, can I remotely deactivate this app?
    Yes, remote access for any mobile device can be turned off within the settings tab in your account from the website. The next time the device tries to connect and find it's been disabled, it will log out and clear the data.

    1. Log into Mint.com.
    2. Click Your Profile at the very top of the page.
    3. Click Settings in the top toolbar of the window that opens.
    4. Scroll down until you see the mobile device and click the link to deactivate.
    5. When you click Close, your changes will be saved.
  • What is Mint QuickView?
    Mint QuickView is your personal finance dashboard for the Mac. It gives you an instant snapshot of where your money is being spent and what transactions have been made in your accounts. You see it all in bit-sized pieces, so it's never overwhelming -- making it easier to stay on top of your personal finances.

    Read all of the Mint QuickView FAQs by visiting our Support Community here.

Need More Help?

Community Powered Forum

Most answers can be found instantly by searching this forum. You can also propose feature ideas or send us general feedback. A response from Mint employees is not guaranteed.

Contact Mint

If you have a specific issue with bank accounts, transactions, or can’t find your answer in the community-powered forum, you can contact Customer Service here. You’ll typically get a response within 24 hours.

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